FAQ

FAQ for 888poker

1Getting Started 

2Verify my account 

3Poker Bonus 

4Banking 


1

Getting Started


 How do I download and install the software?

 Downloading and installing the software is quick and easy. Click here to begin your download and click “Run” to complete the installation.


 Why am I not receiving 888poker emails?

 Some email services classify our emails as 'Spam' and automatically direct them to your 'Junk Mail' folder. To correct this, please add 888poker to your list of safe senders.


 Can I play real money poker if I am not a resident of New Jersey?

 Yes, you do not have to be a New Jersey resident in order play real money poker at 888poker. However, you do need to be in the State of New Jersey to play. If you’re visiting New Jersey for business or pleasure, you can play real money poker online while you’re here!


 Can I play 888poker for real money if I am not in New Jersey?

 No, you can only play for real money if you are in New Jersey.


2

Verify my account


 What do I need to register for a real money account at 888poker?

 While registering to play for real money with 888poker, you will need:

  • Your Social Security Number (for US citizens) or passport number (for non-US citizens)
  • Connect to 888poker via Wi-Fi, 3G, or 4G (but your Wi-Fi must be on in order to play)

 Why do you need to verify my identity?

 In order to comply with New Jersey’s gaming laws, we must verify that users who play for real money are legally allowed to do so. We use your Social Security Number and other information you provide to verify that your name and SSN match, your address is a valid address, and that you are over 21 years of age.


 Why do I have to provide my Social Security Number? Can I register without it?

 As part of our identification process, we use a player’s Social Security Number to ensure that potential players are legally allowed to participate in online gaming in New Jersey.

Your Social Security Number will never be displayed in 888poker’s software or in any email communications. After the registration process, the only time 888poker will ever display your Social Security Number is when distributing IRS issued tax forms that report your winnings for tax purposes.

888poker’s processes, servers, and data connections have all been independently certified by New Jersey Division of Gaming Enforcement so that all your information, from payment details to Social Security Number, is safe and secure. Additionally, we employ the latest in firewall, RSA, and SSL (Secure Socket Layer) technology to safeguard all of your data and transactions.

If you have any questions about this issue, please contact supportNJ@888.com.


 What are the requirements to play 888poker for real money?

 Outside New Jersey
If you are not currently in New Jersey, you will not be able to play for real money. However you can still open an account at 888poker and be ready to play next time you visit. Follow these steps to open your account:

  • Download and install the 888poker software
  • Complete the registration form
  • Save your username and password for when you visit New Jersey

When you arrive in New Jersey, simply log on, and complete our full registration process and you’ll be ready to play real money poker online.

Within New Jersey
In order to play for real money in New Jersey you must complete the following three steps:

  • Download and install the 888poker software
  • Complete the full registration process
  • Connect to 888poker via a Wi-Fi network or if on mobile 3G or 4G
  • When connecting via 3G/4G your Wi-Fi must be enabled

To read more about real money poker, please click here.


 How does 888poker use my cell phone to verify my location?

 As a backup method, we may periodically ping your cell phone to verify that you are in New Jersey. Before the first time we do this, we will send you a text message to phone asking for your permission to ping your phone. Simply reply YES and then afterwards once you log in to 888poker, your location will be verified through your cell phone.

 Which carriers will allow me to use my phone to verify my location?

 The mobile phone location service is available only on AT&T, Verizon Wireless, Sprint, Cricket, and T-Mobile. Please note that the location service might not be available if the phone is roaming or is turned off.

 I changed my phone number, how can I update my profile?

 To update your new phone number simply:

  1. Log in to 888poker
  2. Open the ‘My Profile’ menu
  3. Select ‘Update Cell phone Number’
  4. Verify that the number listed is correct and click ‘Resend text message’.

 I’m playing on a computer without Wi-Fi, can I still play?

 If you don’t have Wi-Fi you can get a free USB Wi-Fi adapter from 888. During the registration process, If our software can’t detect a Wi-Fi connection you will be directed to a page where you can enter your details and we’ll mail you the adapter free of charge.

 I’m using a Mac, why can’t my location be verified?

  In order to log in to 888poker and have your location verified, you must turn off some of your Mac’s sharing settings.
To change these settings go to: System Preferences -> Sharing -> and uncheck Remote Login, Remote Management, and Remote Apple Events

 Why is my account listed as “temporary”?

A temporary account is created when one of the pieces of the information you provided during the registration process could not be verified. To verify your account, please upload a scanned copy or photo of your government issued photo ID to the 888 cashier.
Please note: verifying your documents may take up to 72 hours. If your account status has not been updated within that timeframe, please contact us at supportNJ@888.com.


3

Poker Bonus


 How do I get the Registration Bonus?

 Once you have completed the full registration and your 888poker account has been verified, you will receive your bonus offer in your email for $20. If you have any questions or concerns, please contact us at supportNJ@888.com.


 Why can’t I see the bonus in my bankroll?

 You will only receive the bonus once you completed your registration and your account has been verified. Players registering outside of New Jersey will need to sign in to their account when in New Jersey in order to receive their bonus. Please contact customer service supportNJ@888.com with any questions about the registration bonus.


 How can I be informed of new bonus offers?

 888poker will send you emails with exclusive bonus offers, so make sure to check your account regularly.

4

Banking


 How do I deposit funds to my 888poker account?

 To deposit to your account, open the 888poker software and log in to your account. Then click on the ‘Cashier’ menu, then click ‘Deposit.’


 What is the minimum amount that I can deposit?

 888poker’s minimum deposit is $10.


 How do I withdraw my funds from 888poker?

 To withdraw money from your account, open the 888poker software and log in to your account. Click on the ‘Cashier’ menu, and click ‘Withdraw.’ Just fill in your details, click ‘Withdraw’ and your request will be processed. While you must be in New Jersey to deposit funds and play poker, you can withdraw your funds from anywhere in the world.

 What is a token and what is it used for?

 A token is a security code that 888poker uses to verify your identity. This code is sent directly to your email address when (1) you try to log in unsuccessfully three times in a row or (2) to verify a withdrawal.

If you try to log in three times in a row unsuccessfully, an email will automatically be sent to your email address. To log in, use your username, password, and token to log into 888poker.

When you make a withdrawal, a token will also be used to safeguard your account. Before you submit the final approval for a withdrawal, you will be emailed a token to be used to verify your identity. To approve the withdrawal, you will be asked to provide your username, password, and token in order for the request to be processed.


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